Hahaha! This is frustrating. Right. Scheduled furniture assembly by Handy via Wayfair. site had me pick other dates, plural, then charged me for for all the dates. A apparently they never check out their technicians thoroughly and had no idea With the job installed. The cleaner did NOT show up, I have called her and texted her and left a voicemail, no response. All customers need to do is choose the type of service they are hoping to book, then select the date and time they would like their professional to come, including dates as soon as tomorrow. Amazing service, fast, reliable and respectful of my house. The police were contacted and a report was filed and the company had the audacity to send another cleaner the following week when services were canceled. Fraudulent business practices. After all, they unhelpfully reminded me, I agreed to these terms when I signed up. We then discovered that Handy works with non-Wayfair orders as well. The technician was very competent and his helper expedited the process by assembling the second fan while the tech installed the first one. Six hours later she's still a no-show and the app thinks she's done so I can't communicate with her. Handy.com does say that they offer a Refund Policy, stating that customers who are not 100% happy with the service they have received can speak to one of their representatives and always have the option to receive a full refund of what they paid for their services. For a junk haul job the guy called and said he didn't have a truck. Worked fast & good. I guess what I'm saying is...Handy is extremely hit or miss. Hopefully, getting a refund but they don't seem to care and you can rate the person that didn't show up because they unassign themselves. They steal from people, you have been warned! Just excellent. To pay them for a service. Fraudulent firm. Eventually people will catch on... Gain trust and grow your business with customer reviews. We use cookies for analytics, personalization, and ads. Never heard from her. Paid almost $200 for assembly by handy. Handy customer service has insinuated I'm being untruthful about my experience with a TV installer. This website is the new incarnation and version of the previous website Handybook.com, which provided essentially the same services and had some issues, which the owners claim have been improved with their new updated service. The screws were not inside the walls all the way. Rescheduled with another person but he was not available until three day later. Asked me where I would like my bike to be set up made sure I sat on it for the height awesome. For a lawn cleanup the guy brought no tools, used a shopvac as a blower and still didn't clean all the way. The cleaner will keep more of the money, and you will avoid the giant rip-off that is Handy. This is the 2nd time we've used Handy This is the 2nd time we've used Handy; both times w/Joesph P. and 10 stars both times. We called the company. The tech arrived to replace my existing 19,000 btu a/c about 5 ft up the wall He came alone and unprepared. There are many other companies that offer people the ability to book professional cleaners or professional handymen, though often these services are separated into different websites. waiting for refund but seems very unethical to me. That happiness guarantee is total BS. Handy has a consumer rating of 2.28 stars from 302 reviews indicating that most customers are generally dissatisfied with their purchases. Handy rescheduled it for the next week which doesn't help me for company and I was now home from work with more to do than I expected in one day. Handy is basically the Craigslist of finding labor. It wasn't easy, but he managed to nail it (no pun intended). Again we waited 2 weeks without receiving a check. You can't. The washer still isn't fixed after paying him over 200.00 and him coming out 2x's. I looked up the CEO and founder. We had a challenging installation of a large diptych in a tall stairwell. Wayfair is also a scam. This guy was not a licensed plumber, spent hours watching YouTube tutorials, and ultimately damaged my pipes and cause $4500 in water damage within my walls and ceiling. There won't be a next order. Consumers complaining about Handy most frequently mention customer service, credit card and cancellation fee problems. The housekeeper took photos of credit cards and social security cards in a side drawer in the bedroom and attempted 10-15 different purchases online. Reach us at team@handy.com. Low and behold, 10 minutes AFTER they were supposed to arrive I got the same rescheduling email it this time it was 4 days out. Received confirmation of this appointment by text and email. The customer service rep was unable to contact the assigned technician, but advised us there is a 2 hour window for the tech to come, so we should give him another hour. About Wayfair: Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. The guy who came in did such a shabby job. I just filled out an app for a cleaning position for handy. Even with did not delivery the expected job, the company policy is not to refund you at any cost. And do no client contact except through email which not all clients respond. In 2 days The shelves along with everything in it came crashing on the floor in the middle of the night. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. It was clear they weren't actually reading the emails. They never checked out the job. The ease of making an appointment online was amazing and I didnt have to wait weeks. For a junk haul job. Now i am cleaning the house myself and Handy's customer service won't even apologize with a phone call. Booked the Handy service and was given an appointment over a week away. All Rights Reserved. We asked to have the check overnighted to arrive early the following week. After he left, my son noticed he put the table legs on backwards. The mfg box Indicates it’s a two person job. On Wednesday the "professional" texts to ask to reschedule to 9am. The promised $50 check did not arrive within the 1-2 week period, so after the 3rd week passed, we emailed the company again on 02/06/2020 to inquire about it. Handy doesn't have a phone number to call. My next step is to file litigation against him personally for this scam. He was professional, knew how to fix everything I asked. Book a cleaner/handyman on web, droid & iOS! Handy doesn't recognize you as a user, so you can't review it there, either. We emailed them again; again they apologized. Although Wayfair has way more than just furniture, including rugs, home decor, appliances, and lighting, we'll go through customers' top furniture requests and discuss the ins and outs of their offerings. 297 reviews for Handy, 2.2 stars: 'They do not use professionals. no services provided and 3 charges to my card.anyone not examining their bills would be out bigtime.

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