You don’t have to go to their website, and you don’t have to pick up your phone. 5. Here’s how you do … Don’t get too excited yet though, because you still haven’t contact a real person from Microsoft. In the search box in the lower left corner, type: Support, 2. The Get Help app in Windows 10 provides fast, free support for Microsoft products. In this, you can ask your issues in the form of text and get quick answers to your problems. Microsoft accepts calls at this number from 9am-5pm PST. You could say, “Windows isn’t loading,” or “I can’t create a new document in Microsoft Word.”. Well, more likely someone working from their home in India or the Philippines, as a contractor for Microsoft. Of course. References. Include your email address to get a message when this question is answered. Alternatively, email wehelp@microsoft.com and describe the situation, making sure to include the product key number and any warranty information for better service. All too often, someone will contact me about a computer problem, and the conversation starts with that person saying, “I was just talking with Microsoft on the phone, and they told me…”. When your turn comes up, you’ll actually be chatting with a real live person from Microsoft! A lot of these people really want to tell me the details. You can bring up a Microsoft tech support agent in a chat window – right from your computer. And the truth is, you don’t even need to call them at all. Microsoft doesn't recognize my password. Then you get to find out how long you’ll be waiting. In the search results that come up, click on “Contact Support”. To learn how to find your product key number, keep reading! We use cookies to make wikiHow great. If you did not buy a warranty, then you can skip this step. Subscribe: Apple Podcasts | Google Podcasts | Spotify | RSS. This phone number is just for U.S. callers. For some reason, even though there were 15 people ahead of me, in the chat window my position was 22. Note: some of the links on this site may be affiliate links. In this case, in the first menu you would choose “Office” and in the second list you would choose “Tech Support”. https://support.office.com/en-us/article/Find-your-Office-product-key-12a5763a-d45c-4685-8c95-a44500213759, https://gethuman.com/phone-number/Microsoft-Tech-Support, https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers, https://gethuman.com/email/Microsoft-Tech-Support, https://support.microsoft.com/en-us/contactus/, consider supporting our work with a contribution to wikiHow. Sign up for my free Monday morning Computer Tips email newsletter, and get a FREE gift! % of people told us that this article helped them. And the truth is, you don’t even need to call them at all. This means that when you click on that link and make a purchase, I may earn a commission. A Microsoft representative can talk you through where to find it depending on what type of Microsoft product or device you have. Last Updated: June 19, 2020 Can I still download the money program Sunset Deluxe? Instead, if you want to get to a real person, just type “I want to talk to a real person”. Well, Office 365 is a Microsoft product, and you paid them money for it, so they should be available to help you install it, right? But that means you’re going to continue to have to work with the robot as it tries to figure out what your problem is. Then type it again. Before contacting Microsoft by phone, find your warranty and product key number so the Microsoft representative can properly assist you. Thanks to all authors for creating a page that has been read 103,634 times. This article has been viewed 103,634 times. If you do that, it’s very likely you’ll be talking to another scammer. I change it, and it says "okay". In this example, it was prime time – 8:30 pm on a weeknight – and I would have either been waiting about 1 1/2 hours for a call back by phone, or for the 15 people ahead of me in chat to get finished. This is just their artificial intelligence robot that they would like you to try to use first. Founded by Bill Gates and Paul Allen in 1975, Microsoft has been noted as one of the most valuable publicly traded companies in the world. Microsoft Support assists users and products including Office, Windows, Surface, and more by articles, videos, training, and tutorials. 4. But in the end, I already know that the person they spoke with was not Microsoft, it was just a scammer pretending to be Microsoft. At that point I already know what has happened. By using our site, you agree to our. This article was co-authored by Microsoft Support. Your cost is the same either way of course, and I only recommend products that I personally use and can stand behind. You can bring up a Microsoft tech support agent in a chat window – right from your computer. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. Open Get Help app Contact support in the browser instead. Microsoft Support is the help and support branch of the Microsoft Corporation, an American multinational technology company headquartered in Redmond, Washington. And you don’t need to try to navigate the Microsoft website trying to get to tech support. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4a\/Contact-Microsoft-Step-1-Version-3.jpg\/v4-460px-Contact-Microsoft-Step-1-Version-3.jpg","bigUrl":"\/images\/thumb\/4\/4a\/Contact-Microsoft-Step-1-Version-3.jpg\/aid4503898-v4-728px-Contact-Microsoft-Step-1-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":"728","bigHeight":"546","licensing":"